02/12/2025 | At the Clinic, user satisfaction is at the heart of our continuous improvement process.
This year, 605 people took the time to respond to our satisfaction survey. Your exceptional participation has given us a solid and representative picture of your experience—and the results are simply remarkable!
These results encourage us to continue our work with passion, while continuing to offer compassionate and accessible support to all.
- Overall experience: 8.9/10
- Quality of care: 9.1/10
- Feeling of safety: 97%
- Respect: 97%
- Easy-to-understand information: 97%
- Respect for the wish to include or exclude a loved one: 97%
- Participation in decision-making: 95%
- Information needed to guide decisions: 95%
- Time to ask questions: 94%
- Consideration of values/concerns: 94%
- Communication between services: 93%
- Waiting times: 88%
- Knowledge of other services/resources available: 59%
Over the coming months, we will work to improve access, enhance the quality of information, facilitate referral to community resources, and continue our commitment to equity, diversity, and inclusion (EDI).
Listening, understanding and acting on the experiences of the people we support is at the heart of our mission and allows us to fully embody our vision: to be a leader in community health in Quebec and an inspiring model around the world.