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Coronavirus COVID-19

As you know, the situation and the guidelines for what to do about COVID-19 coronavirus are evolving rapidly. Please note that the Clinic is keeping an eye on things and that we are in constant communication with the Ministry of Health and Social Services as well as with the Department of Public Health. The health and safety of our users and employees is our priority and we have already implemented various measures to adapt to the situation.

In order to prevent the spread, we ask you not to come to the Clinic in the following cases:

If you have ONE of the following symptoms we ask that you to NOT enter the clinic and call 1-877-644-4545 or 811 immediately:

  • Fever
  • Cough
  • Shortness of breath
  • Sore throat

And you :

  • Recently came back from a trip outside of Quebec
  • Have been in contact with a person who recently came back from a trip outside of Quebec and has a respiratory illness
  • Have been in contact with someone infected by COVID-19

If you think you have a COVID-19 infection:

Contact 1-877-644-4545 or 811 first before consulting. A nurse will assess the situation and send you appropriate recommendations. If a medical consultation is required in a designated COVID-19 clinic, the nurse will give you an appointment.

The latest measures taken by the government:

  • onclude the necessary contracts to protect the health of the population;

  • voluntary self-isolation  for 14 days for anyone who returns from abroad on or after March 12, 2020;

  • mandatory isolation  for 14 days for all public service employees and health care, education and daycare workers, both private and public, who return from abroad on or after March 12, 2020;

  • the closing of several businesses and public spaces in the cultural and tourist sectors;

  • the prohibition of indoor gatherings of more than 250 people;

  • the public is urged to avoid unnecessary indoor gatherings;

  • elderly people 70 years of age and over are urged to stay at home, except in the case of necessity or in exceptional circumstances, such as a medical appointment. Such individuals can also go for a walk and should follow health recommendations;

  • all daycare services (childcare centres, as well as subsidized, non-subsidized, family and non-regulated daycare centres) and institutions (elementary and secondary schools, vocational training and adult education centres, private schools, CEGEPs, colleges and universities) will be closed from Monday, March 16, through Friday, March 27. However, measures have been implemented to continue to offer emergency daycare services for children of health care and essential services personnel;
  • non-essential visits are prohibited to hospitals, residential and long-term care centres, intermediate resources, family-type resources for the elderly and vulnerable adults and private seniors’ homes throughout Québec’s territory;

Prevention tips

Recognized hygiene measures are recommended for everyone:

  • Wash your hands often with soap under warm running water for at least 20 seconds.
  • Use an alcohol-based hand rub if soap and water are not available.
  • Practice proper cough and sneeze etiquette:
    • Cover your mouth and nose with your arm to reduce the spread of germs.
    • If you use a tissue, dispose of it as soon as possible and wash your hands afterwards.
  • If you are sick, avoid contact with more vulnerable people, including the elderly and people with chronic illnesses. For example, avoid visiting people in hospitals, people in long-term care shelters, or private residences. 
  • Avoid direct contact for greetings, such as handshakes, and favor the use of alternative practices.

If you are not sick, wearing a mask to protect yourself is not recommended. Masks are not an effective protective tool for the general population. Their use is rather indicated for patients in whom an infection is suspected as well as for health professionals who care for people who have symptoms of COVID-19. The best ways to protect yourself from respiratory infections are to wash your hands regularly and avoid touching your face with your hands.

Recipe that can be used to disinfect surfaces: 1 part bleach for 9 parts water (source:

For more information, to follow developments and for the latest guidelines, see: